Messaging Terms of Service

By providing your cell phone number to Fortuna Health, you agree (or "opt in") to receive automated messages from Fortuna Health through means including Short Message Service ("SMS" or text) or Multimedia Messaging Service ("MMS") or Rich Communication Services ("RCS"), collectively "Messages" or "Service", from Fortuna Health at this number and affirm that this number belongs to you. You are not required to opt-in and your health insurance coverage will not be affected if you do not opt-in.

The program name of the Service is "Fortuna". We will send you Messages regarding your government health insurance renewal, which includes Medicaid as well as CHIP, BHP, or other government-sponsored health insurance programs. Specifically, we will send you reminders about renewing your health coverage in the weeks leading up to the deadline. Our Messages will include links to either the relevant state portal, or the Fortuna Health application where we can help you complete the renewal process. You will receive at most 5 messages per renewal period. A renewal period typically lasts for 2 months and generally occurs once annually for each member of your household who has a different renewal due date. Contact your health plan for more information about your renewal process.

These terms and conditions of use ("Terms of Service" or "Terms" or "Messaging Terms") are separate from the terms which govern general use of our website and application (the "General Usage Terms") found here. Specifically, the Messaging Terms are related to our usage the Service to send automated messages to your phone number. If there is any conflict between the Messaging Terms and the General Usage Terms, the Messaging Terms will take precedence.

Your ability to receive Messages from us may depend on your wireless telephone carrier or mobile device. Fortuna Health is not liable for any delays or failure to deliver Messages. The Service is provided on an "AS IS" basis. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you are experiencing issues with the Service, you can text or message "HELP" for more assistance, or you can get help directly at help@fortunahealth.com.

You can cancel the Service at any time by texting or messaging "STOP". We will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive Messages from us. You can opt in again by texting or messaging "START".

If your phone number changes you must update your account. You can do so by sending an email to help@fortunahealth.com.

If you have any questions regarding privacy or how we use your data, please read our Privacy Policy.

Fortuna reserves the right to modify these Terms of Service at any time, effective upon posting. Any use of the Service after such changes will be deemed an acceptance of those changes. It is advised that you review the Terms of Service on a periodic basis so that you may be aware of any changes to these Terms.